F.A.Q.
Ten questions we get every day, answered without marketing gloss. If yours isn't here, the desk replies within one business hour.
Rates & Terms
01Will checking my rate affect my credit score?+
No. Rate checks use a soft credit inquiry that has zero impact on your credit score. A hard pull only occurs if you accept a specific offer and move to closing.
02What are your rates and terms?+
Fixed APRs range from 4% to 35.99% depending on credit profile, product, and term. Personal loans run 12–72 months; mortgages 15/20/30-year fixed. Your exact rate is disclosed on page one of the offer.
03Are there any hidden fees?+
None. No origination fees, no application fees, no prepayment penalties, no servicing charges. Every basis point is disclosed at issuance and printed on the loan agreement.
04Can I pay off my loan early?+
Yes, at any time and in any amount. There is never a prepayment penalty on any Advance America instrument.
Speed & Process
01How fast is a funding decision?+
The underwriting engine returns a decision in a median of 90 seconds. Funds typically deploy via ACH within one business day of acceptance; short-term advances can settle same day.
02What documents do I need to apply?+
A government-issued ID, proof of income (paystub, W-2, or 60 days of bank statements), and proof of address are sufficient for most personal products. Business products additionally require six months of business bank statements.
Eligibility
01What credit score do I need?+
Minimum FICO of 620 for most products. Applicants above 720 unlock our lowest fixed rates and highest approved limits. Business products weight cash-flow signals alongside credit.
02Which states do you operate in?+
All fifty states plus DC. Product availability varies by state — the application flow shows only the instruments licensed in your jurisdiction.
Trust & Data
01How do you protect my personal data?+
Bank-grade AES-256 encryption at rest, TLS 1.3 in transit, SOC 2 Type II controls, and quarterly third-party penetration testing. Your data is never sold or brokered.
02How do I contact support?+
The desk answers on avantfinanceapp@gmail.com or (312) 459-3976 within one business hour, Monday through Friday, 06:00–22:00 ET.
Route it to the desk.
A human underwriter responds within one business hour. No chatbot gauntlet, no ticket queue, no hold music.